REFUND POLICY
Depending on your chosen package, we offer revision. As long as the
design and concept stay the same, customers can ask for two free
revisions without any additional charge. There is a 48-hour revision
turnaround time.
Refund Policy
No deposit shall be subject to reversal after delivery if the design
concepts are approved, or if a change is requested unless Igate
Solutions cannibalizes or terminates the Contract due to your breach or
non-performance.
The following arrangement will apply to all refund requests.
You request a Website design and development, logo, graphic designers,
social media management, paid marketing, app development, and more when
you are presented with the initial concepts. Moreover, once you approve
or request changes in the initial designs, the refund offer
automatically ceases to exist, and refund requests will not be
processed.
A complete refund would be granted (less than 10% service and
processing fee) if the request for a refund is made 72 hours before the
delivery of the initial concepts.
A refund request made within 48 hours will result in a 60% refund
(less a 10 percent service and processing fee).
The refund request must be submitted within 96 hours (less 10% service
and processing fee) of the original design delivery.
In the event of a refund request after 24 hours of delivery of your
design, we will be unable to accommodate it, however, because we strive
for 100% customer satisfaction, you’re encouraged to get in touch with
us.
In the case of a non-action on your order within 30 days of placing
it, we cannot offer a refund. Reactivating your order, however, may
incur an additional fee depending on your project.
If you have received the final files, you won’t be able to request a
refund.
Once the website development, social media marketing, PPC, or any
other process you have chosen has been completed or once the website has
gone live, there will be no refund for packages.
The storyboard will be designed after any refund requests for video
animation packages have been rejected.
In addition to the refund on single packages, there will also be a
refund on custom packages.
Refund requests must be backed up by valid reasons, which should be
backed up with feedback from the customer on revisions. Refunds will not
be given unless a concept does not contain the requirements of the
brief. However, further revisions will be offered until the client is
satisfied.
Good faith is required for a money-back guarantee. We do not consider
it in good faith when a customer has placed design orders with more than
one design agency for the same job to claim a refund. A refund request
will be declined in such a case.
To achieve the desired results, design jobs require customer feedback
before they are finalized, so it is only fair that the customer gets
involved and provides feedback.
Our 100% unique design guarantee entitles you to a redraw if our
designed logo is found to be very similar to an existing logo design.
Similarity in design will be purely coincidental, and IGATE Technologies
specifically disclaims responsibility or any compensation claim in such
a case. Artwork must be copyrighted by the client.
You can claim your refund by following these steps:
Please follow these requirements to ensure your refund request is
approved
You can request a refund by contacting us either by phone,or email
+1(201)680-0098
support@igatetechnologies.com
You will receive an email approval from our refund department, if your
concern can be resolved through our revision policy. After Igate
Solutions returned your money, the design rights were obtained by the
company and you could not display the design in any format. In addition,
we should point out that:
Having now transferred all design rights to the company, you agree not
to make any use of or ownership interest in any response or other
content, work product, or media in any way (directly or indirectly).
By partnering with the Government Copyright Agencies, IGATE Technologies
would share Copyright Acquisition information for refunded designs that
would restrict their re-use as original designs in the future. Contact
us by clicking here support@igatetechnologies.com if you have any questions
or concerns about our Refund Policy.